Delivery, Return and Refund Policy

Effective Date: 20 November, 2023

Thank you for shopping with Leo Beauty Pro. We are committed to providing high-quality beauty products and exceptional customer service. Please read our Delivery, Return, and Refund Policy carefully before making a purchase.

1. Delivery

We aim to process and dispatch all orders promptly. Delivery times may vary depending on your location and the shipping method selected at checkout. Once your order has been shipped, you will receive a confirmation notification with tracking details (if available).

Please ensure that the shipping information provided is accurate. Leo Beauty Pro is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

2. Returns
2.1 Defective or Damaged Products

If you receive a product that is defective, damaged, or faulty, please contact our customer support team within 7 days of receiving your order. We will provide instructions for returning the item and, upon verification, offer a replacement or a full refund.

2.2 Incorrect Products

If you receive an incorrect item, please notify us within 7 days of delivery. Once the error is confirmed, we will arrange for the correct product to be sent or issue a refund.

2.3 Change of Mind

If you wish to return a product because you have changed your mind, please contact us within 14 days of receiving your order. To be eligible for a return:

The product must be unused and unopened.
The product must be in its original packaging.
The product must be in a resalable condition.

Customers are responsible for return shipping costs. Once the returned item has been inspected and approved, a refund will be issued for the product value, less any applicable restocking or handling fees.

3. Refunds
3.1 Processing Time

Approved refunds will be processed within 7 business days after we receive and inspect the returned item.

3.2 Refund Method

Refunds will be issued using the original payment method used at the time of purchase.

3.3 Shipping Charges

Shipping fees are non-refundable unless the return is due to a defective product, a damaged item, or an error made by Leo Beauty Pro.

4. Exchanges

At this time, Leo Beauty Pro does not offer direct product exchanges. If you would like a different item, please return the original product (if eligible) and place a new order.

5. Contact Information

If you have any questions regarding this Delivery, Return, and Refund Policy, please contact us:

Leo Beauty Pro
Email: support@leobeautypro.com
Phone: +92 328 7869262

We reserve the right to update or modify this policy at any time without prior notice. Any changes will be posted on this page and will become effective immediately upon publication.

Thank you for choosing Leo Beauty Pro. We appreciate your trust and look forward to serving your beauty needs.